Private pay rates apply to home care services such as in-home care, private duty nursing, or hospice home health aides. These services are provided by a home health agency based on a service agreement negotiated with the patient or their guardian.

Yes, our services are generally available throughout the week, including weekends and holidays.

We offer free consultations with our bilingual staff, social workers, and placement coordinators. They can explain and coordinate services before they begin, and assist with Missouri Medicaid program applications if necessary.

We do not enforce a minimum daily hour requirement for our services in the state of Missouri.

Yes, we have established hourly private pay rates. Billing is typically done in quarter-hour increments, depending on the level of care required.

If you are dissatisfied with your assigned aide, you may request a replacement to ensure you receive proper assistance.

You have the option to cancel services for your aide. However, changes to participant information and aide care registration must align with our policies.

Your health information may be disclosed in various situations, including for treatment, healthcare operations, payment processing, research, public health purposes, law enforcement, medical examinations, and abuse investigations, among others.

Due to patient protection and liability standards, we do not allow family members or friends to ride along. This policy is not regulated by the Department of Medicaid and Home Services.